Responsible Gaming
at 47bd — Play Safe,
Stay in Control

At 47bd, responsible gaming is not a legal footnote — it is a core part of how we operate. We genuinely believe that a safe player is a happy player, and we invest in the tools, policies, and personnel needed to make the 47bd platform one of the most player-aware gaming environments available to Bangladeshi players.

Gambling, at its best, is a source of entertainment and excitement. Whether you enjoy placing a wager on the Bangladesh Tigers in a BPL match, spinning the reels on a video slot from Pragmatic Play, or sitting at a live Evolution Gaming table, the experience should always remain within boundaries that you set for yourself. The moment it stops being fun, 47bd wants to be the first to help you step back.

Our responsible gaming framework rests on four pillars:

• Prevention: Age verification, deposit limits, and onboarding education to ensure new players start safely.
• Awareness: Ongoing session reminders, account history access, and clear communication about the risks of excessive gambling.
• Intervention: Proactive monitoring of player behaviour patterns that may indicate problem gambling, followed by compassionate outreach from our support team.
• Support: Free, confidential assistance available 24 hours a day, 7 days a week, in English via [email protected] for any player who needs guidance.

47bd's responsible gaming commitment applies equally to all product verticals on the platform — cricket betting, live casino, slots, crash games, and the BetterLive Live sportsbook. No product category is exempt from our player protection standards.

47bd operates a strict 18+ policy. No person under the age of 18 years is permitted to register an account, make a deposit, place a wager, or participate in any game or promotional offer on the 47bd platform. This rule is absolute and applies to every player regardless of location within Bangladesh.

To enforce this policy, 47bd requires all players to complete an identity and age verification process (Know Your Customer, or KYC) as part of account registration or before a withdrawal can be processed. Acceptable documents for age verification include:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport
• Bangladeshi driver's licence (showing date of birth)

If a player is found to have provided false information about their age during registration, 47bd reserves the right to immediately close that account, void all related bets and bonuses, and withhold any balance in accordance with our Terms & Conditions. Any funds deposited by an underage player will be returned to the deposit payment method minus any transaction fees incurred.

We also encourage parents and guardians to use parental control software to restrict access to gambling websites on shared or family devices. Tools such as Net Nanny, Qustodio, and family content filters available on Android and iOS devices can help prevent underage access.

47bd provides a suite of practical player protection tools that put you in control of your gambling activity. All tools are accessible by contacting [email protected]. They are free, confidential, and take effect as described below.

If you feel that your gambling is becoming difficult to control, or if you simply want to take an extended break from the 47bd platform, self-exclusion is available to you at any time and at no cost. Self-exclusion is a serious step and 47bd treats all such requests with the highest priority and full confidentiality.

Time-Out (Short Break): A time-out suspends your account for a short defined period. Available durations are 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, place bets, or participate in promotions. Your account balance is preserved and the suspension lifts automatically when the period ends — unless you contact us to extend it.

Self-Exclusion (Long-Term): A formal self-exclusion removes your access to the 47bd platform for an extended period. Available durations are 6 months, 1 year, or indefinitely (permanent). During self-exclusion:

• Your account is immediately suspended and login is blocked.
• All pending promotional offers and bonuses are voided.
• Any balance remaining in your account will be returned to your registered payment method (bKash, Nagad, or Rocket) within 5 business days.
• 47bd will cease sending all marketing communications to you for the duration of the exclusion.
• You will not be able to create a new 47bd account during the exclusion period. If you attempt to do so, 47bd will identify and close the new account immediately.

Returning after a self-exclusion period: Once a timed self-exclusion (6 months or 1 year) expires, you will need to contact [email protected] to reactivate your account. Reactivation is not automatic. Our support team will conduct a brief wellbeing check before restoring access, and we will encourage you to set deposit limits and session time limits as part of your return to the platform. Players who have chosen permanent self-exclusion cannot have their accounts reactivated under any circumstances.

Problem gambling can affect anyone, regardless of age, income, or experience. It often develops gradually, and many people do not recognise the signs until gambling has already begun to cause significant harm to their finances, relationships, or mental health. The following warning signs may indicate that gambling has moved beyond healthy entertainment.

If you recognise two or more of the above signs in yourself, we strongly encourage you to take a break from the 47bd platform immediately and consider reaching out for support. You can contact our team at [email protected] at any time — conversations about problem gambling are always treated with complete confidentiality and without judgment.

The following questions are adapted from widely used responsible gambling screening tools. Answer them honestly and privately. If you answer "yes" to three or more of these questions, we recommend contacting [email protected] or taking a break from the platform.

Protecting children and young people from exposure to online gambling is one of 47bd's most important responsibilities. As a platform operating in the Bangladesh market, we are acutely aware that shared devices — smartphones, tablets, and computers — are common in many households across Dhaka, Chittagong, Sylhet, Khulna, and beyond. We take the following steps to prevent underage access.

• Mandatory Age Verification: Every player must confirm they are 18 or older at registration and supply a valid identity document before withdrawals are permitted.
• KYC Checks: Our team reviews submitted identity documents and cross-references date of birth data. Accounts with inconsistent age signals are flagged for manual review.
• Zero Tolerance for Underage Accounts: Any account found to belong to a person under 18 is closed immediately, with all balances returned and all activity voided.

Advice for Parents and Guardians:

• Keep your 47bd login credentials private and never save them on a shared device.
• Use device-level parental controls available on Android (Google Family Link) and iOS (Screen Time) to block gambling-related websites and apps.
• Consider third-party filtering software such as Net Nanny, Bark, or Qustodio if your household includes young people who use shared internet-connected devices.
• Talk openly with children and teenagers about the risks associated with gambling so they are informed if they encounter gambling content online.

If you suspect that a minor has accessed 47bd using your account or a separate account, contact [email protected] immediately. We will investigate within 24 hours and take all necessary action to close the account, return any deposits, and prevent future access from that device.

You are never alone. If gambling is causing you distress, financial difficulty, or relationship problems, reaching out for help is the most important thing you can do. 47bd's support team is available 24 hours a day, 7 days a week to assist you — whether that means activating a self-exclusion, pointing you toward professional counselling resources, or simply listening.

In addition to direct support from 47bd, we encourage players who feel gambling has become a problem to explore professional counselling and helpline resources. While 47bd does not formally partner with external organisations, we recognise the value of professional mental health support and can provide general guidance on accessing it through our support email.

47bd also commits to the following ongoing responsible gaming practices:

• Regular training for all customer support staff on identifying and responding to problem gambling indicators.
• Periodic review of player betting patterns to proactively identify accounts that may benefit from responsible gaming outreach.
• Clear, accessible placement of responsible gaming information on the 47bd platform at all times.
• Strict prohibition of bonus offers or promotional messaging targeted at players who have previously activated responsible gaming tools or requested a time-out.